Privacy Policy

1. Introduction

Shop Innovator ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Shopify application and related services (collectively, the "Service").

By accessing or using the Service, you agree to this Privacy Policy. If you do not agree with the terms of this policy, please do not access the Service.

2. Information We Collect

We may collect the following types of information:

2.1 Information from Shopify

When you install our app, we receive access to certain data from your Shopify store as permitted by Shopify's API, including:

• Store name, domain, and contact information
• Order and sales data
• Product and inventory information
• Customer data (as applicable to analytics)
• Session and traffic data

2.2 Information from Third-Party Integrations

If you choose to connect third-party accounts, we may collect analytics and advertising data from:

• Google Analytics (website traffic and user behavior data)
• Google Ads (campaign performance, spend, and conversion data)
• Facebook/Meta Ads (ad performance, spend, and audience data)
• Klaviyo (email marketing metrics)

2.3 Automatically Collected Information

When you use the Service, we may automatically collect:

• IP address and browser type
• Device information and operating system
• Usage patterns and feature interactions
• Log data and access times

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide, operate, and maintain the Service
• To display unified analytics dashboards and reports
• To improve, personalize, and expand the Service
• To understand and analyze usage trends and preferences
• To detect, prevent, and address technical issues
• To communicate with you about updates, support, and administrative matters
• To comply with legal obligations

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We may share data with trusted third-party service providers who assist us in operating the Service, subject to confidentiality agreements.
• Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.
• With Your Consent: We may share information for any other purpose with your explicit consent.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and secure data storage. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide you with the Service. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we will delete or anonymize it in a reasonable timeframe.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal obligations.
• Portability: Request a portable copy of your data in a structured format.
• Objection: Object to the processing of your data for certain purposes.
• Withdrawal of Consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the information provided below.

8. Third-Party Links and Services

The Service may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of every site you visit.

9. Children's Privacy

The Service is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete that information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: